# ScrapRight Training Guide
**How to Void and Replicate a Paid (Completed) Ticket**

This guide explains the **Void and Replicate** feature in ScrapRight. Use this process when you need to correct a mistake on a paid/completed ticket (e.g., wrong weight, missing commodity, incorrect payout, or need to re-issue/re-pay the same ticket with minor adjustments).

**Key Benefits**
- Voids the original ticket (marks it as voided for audit/compliance records).
- Automatically creates a **new ticket** with all details copied over — no manual re-entry required.
- Allows edits before re-processing and paying out.
- Maintains full traceability (original ticket remains in history as voided).

**Important Warnings**
- Voiding is **permanent** — once voided, the ticket cannot be un-voided.
- This action is audited/logged for state compliance and internal records.
- Use only for legitimate corrections (frequent voids may flag during audits).
- If the change is very minor (e.g., typo), consider an adjustment instead (separate feature — see related guides).

## Step-by-Step Instructions

1. **Access the Ticketing / Transactions Screen**
- Open ScrapRight and navigate to the main **Transactions** or **Ticketing** page (where you create new tickets).

2. **Search for the Paid/Completed Ticket**
- Scroll down or click **Search for Tickets** (usually at the bottom or in a search/filter area).
- Filter/search for **completed** or **paid** tickets (status: Paid, Completed, Closed).
- Locate the ticket (e.g., ticket #7035 in the example video).
- Tip: Use filters like date range, customer name, or ticket number for quick find.

3. **Open the Ticket Details**
- Click to open the ticket.
- Review contents to confirm:
- Customer information
- Vehicle details
- Commodities/materials
- Gross weight, tare weight, net weight
- Payout amount and payment method

4. **Initiate Void and Replicate**
- Scroll to the bottom of the ticket screen.
- Locate the **Void Ticket** button (it may display as **Void and Replicate** or a combined option).
- Click the button.
- Confirm the action if prompted (system warns that this voids the original and creates a new one — irreversible).

5. **Review the New Replicated Ticket**
- ScrapRight automatically:
- **Voids** the original ticket (e.g., #7035 marked Voided).
- Creates a **new ticket** (e.g., #7037) with **all information copied**:
- Customer name/ID/photo
- Vehicle/plate
- Commodities, weights, notes
- Any attached files/images
- You are now viewing/editing the new ticket.

6. **Make Corrections or Changes (Optional but Common)**
- Edit as needed:
- Adjust weights (gross/tare/net)
- Add/remove commodities
- Update notes, vehicle info, or other fields
- If no changes needed (e.g., duplicate payment or re-issue identical ticket), leave as-is.

7. **Process and Pay the New Ticket**
- Proceed through normal workflow:
- Mark **Ticket as Compliant** (if required by your state/compliance rules).
- Verify calculations/payout.
- Complete payment (cash, check, etc.).
- Print receipt and close the new ticket as paid/completed.

8. **Verify the Results**
- Search tickets again:
- Original ticket shows as **Voided**.
- New ticket appears as a fresh **Paid/Completed** ticket.
- Audit trail preserved: Void reason, timestamps, user who performed action.

## Best Practices & Tips

- **When to Use**: Errors discovered after payout, need to re-pay (e.g., check bounced), add forgotten item.
- **Alternatives**:
- Minor fixes → Use **Ticket Adjustment** (if available — separate guide).
- Full re-entry → Avoid manual creation; always use Void/Replicate for traceability.
- **Documentation**: Add a note on the new ticket explaining the void reason (e.g., "Voided #7035 - incorrect tare weight").
- **Training Tip**: Practice in a test/demo database first.
- **Compliance Note**: Voids are logged — frequent use on high-value tickets may require explanation during state audits.

This feature saves time and reduces errors compared to manual re-entry.

Questions? Contact ScrapRight support via the Help Desk on your Dashboard — include ticket numbers for faster help.

See related guides:
- Merging Transactions
- Ticket Adjustments
- Compliance Overrides

Thanks for using ScrapRight — keep those tickets accurate and compliant!