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How to Merge Tickets

 

 

Prerequisites

  • Ensure both transactions are open and unpaid.
  • Identify the tickets: One should have the most complete customer information (e.g., full name, vehicle details, license info) to use as the base ticket.

Step-by-Step Instructions

  1. Locate the Transactions:
    • Open the ScrapRight software and navigate to the ticketing screen.
    • Identify the two tickets for the same customer. For example:
      • Ticket #6734: Contains full customer details (e.g., Zachary Andrew Keys, vehicle information).
      • Ticket #6735: May have a placeholder (e.g., vehicle description or partial name like "Keys").
  2. Select the Base Ticket:
    • Choose the ticket with the most information as the base (e.g., Ticket #6734). This ensures key details like customer name and vehicle info are retained.
  3. Initiate the Merge:
    • Next to the ticket number of the base ticket (e.g., #6734), locate the merge icon (two blue silhouettes merging together).
    • Hover over the icon to confirm it says "Merge Ticket."
    • Click the icon to open a popup window displaying all open tickets.
  4. Select the Ticket to Merge:
    • In the popup, scroll or search for the secondary ticket (e.g., #6735 with the matching placeholder like "Keys").
    • Check the box next to the ticket you want to merge into the base ticket.
  5. Confirm and Execute the Merge:
    • Click Merge Selected in the bottom left of the popup.
    • A confirmation prompt will appear: "Are you sure? Once you merge these tickets together, there is no unmerge."
    • Review the details to ensure accuracy.
    • Click Yes to proceed. The system will combine the secondary ticket (e.g., #6735) into the base ticket (e.g., #6734).
  6. Verify the Merged Ticket:
    • After merging, a notification will appear (e.g., "Merged from 6735").
    • The base ticket will now include all materials and weights from both original tickets, with a updated total amount for payout.
    • Confirm the combined details: Customer information, items, weights, and total payout.

Best Practices and Notes

  • Irreversibility: Always double-check before confirming, as merges cannot be undone. If an error occurs, you may need to void and recreate tickets.
  • Common Scenarios: Use this for customers with split transactions across scales to ensure a single payout.
  • Troubleshooting: If the merge icon is not visible, ensure the tickets are open and you have the necessary permissions. Contact ScrapRight support if issues persist.

This process simplifies handling multiple transactions for one customer, ensuring accurate and efficient payments. For more ScrapRight training, refer to related guides in the knowledge base.